Privacy policy
Last updated: November 2025
At Vidzgo, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://vidzgo.com, make a purchase, or interact with our services.
1. Information We Collect
We collect the following types of information:
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Personal Information:
When you place an order or contact us, we collect your name, email address, billing details, and any message you provide. -
Payment Information:
Payments are securely processed through trusted third-party providers such as Shopify Payments, Payoneer, or Checkout.com. We do not store or have access to your credit/debit card details. -
Usage Data & Cookies:
We collect information like your IP address, browser type, and pages visited to improve website performance and enhance your experience. -
Chat Information:
When you use our Crisp Live Chat, we may collect your name, email, and chat history to provide customer support.
2. How We Use Your Information
We use your information to:
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Process and deliver your digital orders
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Communicate with you about your order or inquiries
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Provide customer support via chat or email
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Improve our website and product offerings
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Send you marketing updates (only if you opt in)
3. Sharing Your Information
We do not sell or rent your personal data.
However, we may share necessary information with:
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Shopify, to power our online store
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Payment processors, to securely handle transactions
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Analytics tools (e.g., Google Analytics), to understand site usage
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Crisp, to provide live chat functionality
Each partner only receives data necessary for their specific role and is required to protect it under GDPR and other data protection laws.
4. Data Retention
We keep your personal data only as long as necessary to provide our services or as required by law.
You may contact us at support@vidzgo.com to request deletion or review of your data.
5. Cookies
We use cookies to:
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Maintain your shopping cart
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Save preferences for faster navigation
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Analyze site traffic
You can disable cookies in your browser, but some parts of the site may not work properly.
6. Your Rights
Depending on your location, you may have the right to:
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Access or receive a copy of your data
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Request correction or deletion of your data
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Withdraw consent for marketing communications
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File a complaint with your local data protection authority
7. Security
We use SSL encryption and follow industry best practices to protect your personal information from unauthorized access, alteration, or disclosure.
8. Third-Party Services
Our site may include links to external websites (e.g., payment or social platforms).
We are not responsible for their privacy practices and encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
support@vidzgo.com